Do what you say and say what you do
I’m in a shared office at the first startup I worked for. My desk phone rings. It is the director from the larger startup that was acquiring us. He’s never called me. I’ve only briefly spoken with him at some company get-togethers. On this day, he wants to talk about a problem we were having with a signature customer, ADP. He tells me, “Vince, between ADP and you, we choose you”. And I know this meant we had already lost ADP as a customer and the only choice was whether to fire me or not.
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